Leah Kelley
UX/UI Designer
Objective
UX/UI Designer with a background in engineering and a passion for building internal tools that streamline business processes. Experienced in Figma, prototyping, and user-centered design for enterprise applications.
Projects
Furever Care: Simplifying Pet Sitting Bookings for Busy Pet Owners
Springboard | 2022-2023
Conducted user research and developed personas to uncover key pain points in the pet-sitting experience.
Designed intuitive wireframes and interactive prototypes in Figma, focusing on seamless booking and communication.
Built user flows and information architecture to support sitter discovery, chat, and reservation functionality.
Iterated on designs based on usability testing insights, enhancing clarity and reducing friction in the booking process.
Skills
Design
Figma, Adobe XD, Wireframing, Interactive Prototyping
Technical
HTML, CSS, JavaScript, ServiceNow, Tableau, SharePoint, Microsoft Power Platform
Work Experience
Engineering Associate II
Freddie Mac | Jan 2022 - Jul 2025
Designed and developed an internal Process Document Approval tool to improve executive workflows; collaborated with stakeholders to define requirements and success metrics.
Created wireframes in Figma and led usability testing with internal users to validate and iterate on design decisions.
Supported both UX design and front-end development; the tool is currently in beta testing.
Prototyped interactive Tableau dashboards to replace manual reporting, enabling on-demand access to key metrics.
Reduced engineering workload and saved 8–10 weeks of development time annually through improved data visualization.
Certifications
UX Design Career Track
Springboard Bootcamp
2022-2023
B.S. Computer Science
University of Maryland, College Park
Jan 2017 - Jul 2020
education
Tech Analyst
Freddie Mac | Jan 20221- Dec 2021
Designed and built an intuitive internal data portal to help leadership access and interpret SMO performance metrics, roles, and project details.
Applied information architecture and usability principles, resulting in ~6,100 hours saved annually on reporting tasks.
Collaborated to redesign ServiceNow’s IT request process, defining user flows and structured request types for internal repairs and support.
Contributed to the UX and development lifecycle, from stakeholder alignment and workflow mapping to design, testing, and deployment.
Improved internal tools used by thousands weekly, saving significant time and streamlining the IT service experience.
Download PDF
Leah Kelley
UX/UI Designer
Objective
UX/UI Designer with a background in engineering and a passion for building internal tools that streamline business processes. Experienced in Figma, prototyping, and user-centered design for enterprise applications.
projects
Furever Care: Simplifying Pet Sitting Bookings for Busy Pet Owners
Springboard | 2022-2023
Conducted user research and developed personas to uncover key pain points in the pet-sitting experience.
Designed intuitive wireframes and interactive prototypes in Figma, focusing on seamless booking and communication.
Built user flows and information architecture to support sitter discovery, chat, and reservation functionality.
Iterated on designs based on usability testing insights, enhancing clarity and reducing friction in the booking process.
Work Experience
Engineering Associate II
Freddie Mac | Jan 2022 - Jul 2025
Designed and developed an internal Process Document Approval tool to improve executive workflows; collaborated with stakeholders to define requirements and success metrics.
Created wireframes in Figma and led usability testing with internal users to validate and iterate on design decisions.
Supported both UX design and front-end development; the tool is currently in beta testing.
Prototyped interactive Tableau dashboards to replace manual reporting, enabling on-demand access to key metrics.
Reduced engineering workload and saved 8–10 weeks of development time annually through improved data visualization.
Tech Analyst
Freddie Mac | Jan 20221- Dec 2021
Designed and built an intuitive internal data portal to help leadership access and interpret SMO performance metrics, roles, and project details.
Applied information architecture and usability principles, resulting in ~6,100 hours saved annually on reporting tasks.
Collaborated to redesign ServiceNow’s IT request process, defining user flows and structured request types for internal repairs and support.
Contributed to the UX and development lifecycle, from stakeholder alignment and workflow mapping to design, testing, and deployment.
Improved internal tools used by thousands weekly, saving significant time and streamlining the IT service experience.
education
B.S. Computer Science
University of Maryland, College Park
Jan 2017 - Jul 2020
certifications
UX Design Career Track
Springboard Bootcamp
2022-2023
skills
Design
Figma, Adobe XD, Wireframing, Interactive Prototyping
Technical
HTML, CSS, JavaScript, ServiceNow, Tableau, SharePoint, Microsoft Power Platform
Download PDF
Leah Kelley
UX/UI Designer
Objective
UX/UI Designer with a background in engineering and a passion for building internal tools that streamline business processes. Experienced in Figma, prototyping, and user-centered design for enterprise applications.
projects
Furever Care: Simplifying Pet Sitting Bookings for Busy Pet Owners
Springboard | 2022-2023
Conducted user research and developed personas to uncover key pain points in the pet-sitting experience.
Designed intuitive wireframes and interactive prototypes in Figma, focusing on seamless booking and communication.
Built user flows and information architecture to support sitter discovery, chat, and reservation functionality.
Iterated on designs based on usability testing insights, enhancing clarity and reducing friction in the booking process.
Work Experience
Engineering Associate II
Freddie Mac | Jan 2022 - Jul2025
Designed and developed an internal Process Document Approval tool to improve executive workflows; collaborated with stakeholders to define requirements and success metrics.
Created wireframes in Figma and led usability testing with internal users to validate and iterate on design decisions.
Supported both UX design and front-end development; the tool is currently in beta testing.
Prototyped interactive Tableau dashboards to replace manual reporting, enabling on-demand access to key metrics.
Reduced engineering workload and saved 8–10 weeks of development time annually through improved data visualization.
Tech Analyst
Freddie Mac | Jan 2021 - Dec 2021
Designed and built an intuitive internal data portal to help leadership access and interpret SMO performance metrics, roles, and project details.
Applied information architecture and usability principles, resulting in ~6,100 hours saved annually on reporting tasks.
Collaborated to redesign ServiceNow’s IT request process, defining user flows and structured request types for internal repairs and support.
Contributed to the UX and development lifecycle, from stakeholder alignment and workflow mapping to design, testing, and deployment.
Improved internal tools used by thousands weekly, saving significant time and streamlining the IT service experience.
education
B.S. Computer Science
University of Maryland, College Park
Jan 2017 - Jul 2020
certifications
UX Design Career Track
Springboard Bootcamp
2022-2023
Skills
Design
Figma, Adobe XD, Wireframing, Interactive Prototyping
Technical
HTML, CSS, JavaScript, ServiceNow, Tableau, SharePoint, Microsoft Power Platform
Download PDF